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PRIVACY POLICY FOR CONSUMERS


Click Here For Our Privacy Notice


Collection and Use of Technical Information About Internet Connections

We and our web hosting company, acting as our agent, collect and store technical information about your visit to our website. We use this information for statistical purposes to make our site more accessible to visitors and the information we collect is not provided to any other third party. Specifically, we may record the following:
• The name of the domain from which you access the Internet;
• The Internet address of the website from which you linked directly to our site if any;
• The type of web browsing software and operating system you are using to view our site;
• The date and time you access our site;
• The pages you visit on our site; and
• The amount of time you spend on the site.

This site also uses a feature of your browser called a “cookie” to assign a User ID. Cookies, by themselves, cannot be used to find out the identity of any user. Your PROAMÉRICA BANK User ID automatically identifies your computer – but not you – to our servers when you visit our website. Unless you specifically tell us who you are (for example, by completing an application), if you are just browsing our site, we will never know who you are although we assign you a cookie.

Electronic Mail (e-mail)

Sending e-mail is a very good way to communicate with PROAMÉRICA BANK regarding your accounts or our on-line financial services. However, your e-mail is actually sent via your own software and, as a result, is not secure. Because of this, you should not include confidential information, such as account numbers and balances in any e-mail to us. If your information is very sensitive or includes personally identifying information, you have the option of sending it by United States mail or otherwise to PROAMÉRICA BANK at 888 West Sixth Street, Second Floor, Attention: Client Services, Los Angeles, CA 90017. You cannot use e-mail to initiate on-line financial service transactions. All such transactions need to be initiated using the appropriate functions within the Internet Banking site. PROAMÉRICA BANK will not be liable for any errors, omissions, claims, or problems of any kind involving your e-mail.

Security

We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information. We continually review our policy and practices, monitor our computer networks, and independently test the strength of our security to help us ensure the safety of customer information.

Contacting PROAMÉRICA BANK About Security / Privacy Issues

If you are concerned about how information you have may have been used in connection with this website, suspicious e-mails (phishing) or other unsolicited contact, or have questions about this privacy policy, please contact Client Services, at (213) 613-5000.